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As a growing company, we offer exciting career opportunities in a dynamic and fast-paced environment. Join our team and become a part of our mission to provide exceptional service to our customers and partners.
Compliance Administrator
This role is responsible for compiling and maintaining Onboarding for Carriers & Clients records in accordance with the company policies and applicable laws. Responsibilities ensuring all documents are received by both client and carrier.
Duties & Responsibilities:
- Clear Carrier packet
- Factoring setup & Broker Setup credit checks
- Freight Broker Packet setup with Shippers & Customers
- Company Administrative duties
- Customer Service
- Service Customers & Shippers
- Setup meetings, events, trainings
- Standard Operating Procedures
- Audit invoices for any changes that occurred after the shipment was received from carrier
- Send invoice variances to the correct charge queue. (All In Brokerage, Carrier and Customer)
- Make sure the carrier has supporting documents for increased charges to our customers.
- Must be able to communicate between, All in Brokerage, Carrier and Customer teams.
- Must be able to understand customer contracts and carrier rules tariff.
- Responsible for working Return file and initials after shipment returns for documents queue
- Audit & send out daily loads
- Articulate notes in system to where everyone in the company can assist customer or carrier.
Qualifications:
- Minimum high school diploma required. Some college preferred but not required
- Previous Billing and/or Customer Service experience required
- Logistics industry experience preferred but not required
- Must have excellent communication skills, written and verbal
- Must have the ability to read, analyze and interpret documents, technical procedures or company memos
- Ability to calculate figures and amounts such as proportions, percentages, area, volume and density
- Ability to solve problem and solutions-oriented in situations where only limited control exists
- Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form. Understand and recognize consistent trends.
- Be proficient in internet software, Microsoft Word, Outlook and strong Excel ability.
Customer Service Representative
This role is responsible for compiling and maintaining Accounts Payable records in accordance with the company policies and applicable laws. Responsibilities include processing vendor and carrier invoices and payments in an accurate and timely manner.
Duties & Responsibilities:
- Welcome calls to carriers
- Tracking Carriers
- Answering phones
- Confirming appointments
- Assisting Freight Agents & Dispatchers
- Cold Calling & CRM when needed
- Administrative for Executive team assistant
- Creates and maintains vendor files
- Analyzes and records vendor invoices and invoice credits upon receipt of notices
- Prepares weekly Aging Reports & calls on A/R accounts
- Processes vendor and carrier payments
- Contacts carriers to research invoice discrepancies
- Maintains positive vendor/carrier relationships through constant communication and timely responses
- Creates and/or maintains files, documentation and procedures thoroughly and accurately, in accordance with company policy and accepted accounting practices
- Assists with special projects including annual audit and tax requests, as necessary.
- Other duties may be assigned as needed
Qualifications:
- Associate degree (A. A.), with some accounting experience or equivalent from two-year or 4 year College or technical school preferred.
- Six months to one-year related experience and/or training preferred.
- Attention to detail is critical in this role and errors must be minimal and inconsequential.
- Must have excellent written and verbal communication skills.
- Must have excellent mathematical skills.
Sales Team Mentor/Leader
This role is responsible for the entry level development of sales and operational skills within onboarding & operational functions of Freight Dispatch Agent, Freight Agent, & Customer Service team. Team Leaders is taking the steps to potentially get in Leadership and are responsible for getting Dispatchers, Freight Agents, Customer Service, Compliance teams trained and developing the skills to help manage a regions.
Duties & Responsibilities:
- Oversee developmental skills of new Carrier Sales Reps
- Monitor call volume and carrier development numbers
- Teach proper carrier qualification and sales techniques
- Perform applicable HR and administrative duties
- Conduct monthly reviews
- Monitor and communicate market and capacity trends
- Proactively shift carrier development needs when applicable
- Provide instruction on how to properly develop:
- High volume lanes
- Customer opportunities
- Problem lanes
- Niche markets
- Targeted carriers
- New carrier set-ups
- Provide instruction on how to properly develop:
- Lead & Conduct team meetings
Qualifications:
- Associate’s, bachelor’s degree or Higher
- 2+ years Sales of experience
- Logistics background experience but not required
- Display a fundamental approach to load board management
- Aid team members where needed
- Have leadership experience or willing to be trained
Freight Agent
Freight Agent role is to expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals, and shipping docks. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs. Freight Agents are the foundation builders that lead to the ongoing activity of the organization.
Duties & Responsibilities:
- Get new Business Acquire new Shippers & Customers
- Orchestrate Direct Freight for all lanes
- Freight Broker Packet setup with Shippers & Customers
- Sales & Negotiate
- B2B Inside & Outside Sales Performance matrix
- Customer Service
- Cold Calls, Warm Calls, Referrals, & Network events
- Present presentations to get business & help them see how we can meet their needs
- Target areas: Dryvan, Intermodal, Refrigerated, Flatbed, Specialty freight, LTL, & Courier/Expedited
- Relationship Building with Carriers & Shippers
- Learn to develop in these areas as well as assist others
- High volume lanes
- Customer opportunities
- Problem lanes
- Niche markets
- Targeted carriers
- New carrier set-ups
Qualifications:
- 1+ years Sales of experience
- Logistics background experience but not required
- Display a fundamental approach to load board management
- Aid team members where needed
Dispatch Agent
A truck dispatcher’s role is essentially to manage freight on behalf of a carrier. That includes using load boards and personal connections to locate freight that needs to be shipped, speaking to brokers, conducting negotiations, and eventually dispatching drivers and setting up their routes. In many cases, the position also includes some back-end work like reviewing truck drivers’ logs and tracking their hours. Dispatchers can help the Freight agent depending on experience & training.
Duties & Responsibilities:
- Handle Carriers accounts
- Book loads for carriers
- Resolve issues for Carriers
- Acquire new carriers
- Trip plan and ensure weather conditions are good
- Deal with Shipper & receiver for Pickups & Deliveries
- Setup Carrier Packet
- Get BOLs & Pictures, Breakdowns, Delays, Layovers, Detention, Tracking
Qualifications:
- 6 months + Freight Dispatch experience or attended TDSJ Enterprise Live Freight Dispatch class
- Logistics background experience but not required
- Display a fundamental approach to load board management
- Aid team members where needed
